Terms of Use

Effective Date: May 14, 2026. Last updated: October 28, 2026

These Terms of Use (the “Terms”) govern your use of the CryoChain website and the CryoChain mobile and web app (together the “Service”), provided by CryoChain Inc. and CryoChain Ghana Ltd. (“CryoChain,” “we,” “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What CryoChain Does

CryoChain lets farmers list produce, buyers order it, and buyers book refrigerated trucks. CryoChain operations aggregate listings into lots, arrange collection, storage and delivery, and settle payments. Availability, prices and delivery times are not guaranteed.

2. Your Account

You must be at least 18 and give accurate information. You sign in with a one-time code sent to your phone or email, so keep that device secure and do not share codes. You are responsible for activity on your account. Tell us promptly if you suspect misuse. Team accounts for drivers, agents and operations staff are created by CryoChain and may be removed by us.

3. Farmers

You confirm you own or are entitled to sell the produce you list and that weight, product and grade are described honestly. Quality is checked at collection and delivery; produce that is spoiled or materially different from the listing may be rejected or re-graded and the payout adjusted. Payouts are made to the Mobile Money wallet you saved, after the order is delivered and accepted, less any fees shown in the App. You are responsible for the accuracy of the wallet details you enter.

4. Buyers

Orders and truck bookings are confirmed when payment is received. Prices and any delivery or truck charges are shown before you pay. You must provide a correct delivery address and be available to receive the goods. Report problems with an order promptly through the App or our contact channels so we can review them.

5. Payments

Online payments are processed by Paystack and are subject to its terms. We do not store your card or Mobile Money PIN. Cancellations and refunds follow the rules shown for each order or booking at the time you pay; where a refund is due it is returned to the original payment method.

6. Acceptable Use

Do not misuse the Service: no false listings or fake orders, no attempts to bypass payments or fees, no harassment of drivers or other users, no scraping, probing or interfering with our systems, and no unlawful use. We may suspend or remove accounts that break these Terms.

7. Location, Photos and Messages

Some features need location, camera or photo access. You control these permissions on your device, but features that depend on them will not work without them. Chat is for booking-related communication only.

8. Closing Your Account

You may delete your account at any time from the App (Profile or Account, then Delete account) or via our account deletion page. Deletion is paused while a payment, order or payout is in progress. Financial records are retained in anonymised form as described in the Privacy Policy.

9. Intellectual Property

The Service, the CryoChain name and logo, and all related content are owned by CryoChain or its licensors. You may not copy or reuse them except as these Terms allow. You keep ownership of the content you submit, and give us a licence to use it to run the Service.

10. Disclaimers and Liability

The Service is provided “as is” and “as available.” We do not guarantee uninterrupted service or specific prices, volumes or delivery times. To the fullest extent permitted by law, CryoChain is not liable for indirect or consequential losses, and our total liability for any claim relating to the Service is limited to the amount you paid us (or, for farmers, were owed) for the transaction in question. Nothing in these Terms limits liability that cannot be limited by law, including your consumer rights under Ghanaian law.

11. Governing Law

For users in Ghana, these Terms are governed by the laws of the Republic of Ghana and disputes are subject to the courts of Ghana. For all other users they are governed by the laws of the state in which CryoChain Inc. is incorporated, United States. We encourage you to contact us first so we can try to resolve any issue informally.

12. Investor Information on the Website

No Offer or Solicitation of Securities

The Site is provided for general informational and discussion purposes only. Nothing on the Site constitutes, or shall be deemed to constitute, an offer to sell or the solicitation of an offer to buy any securities of CryoChain Inc., CryoChain Ghana Ltd., or any affiliate. Any such offer or solicitation will be made only by means of a confidential Note Purchase Agreement, Subscription Agreement, and accompanying disclosure documents prepared in accordance with applicable law, and only to qualified persons in jurisdictions where such offers may lawfully be made.

Accredited Investors Only · Regulation D Rule 506(c)

Any securities referenced on the Site, if and when offered, will be offered and sold only to “accredited investors” as defined in Rule 501(a) of Regulation D under the U.S. Securities Act of 1933, as amended (the “Securities Act”), in reliance on the exemption from registration provided by Rule 506(c) thereunder. Each prospective participant will be required to verify accredited-investor status through reasonable steps prior to any sale. Securities have not been registered under the Securities Act or the securities laws of any state or non-U.S. jurisdiction and may not be offered, sold, transferred, pledged, or hypothecated absent such registration or an applicable exemption therefrom.

Forward-Looking Statements

Statements on the Site that are not historical facts, including projections, target internal-rate-of-return figures, revenue trajectories, valuation pathways, market sizes, compound annual growth rates, hub roll-out timelines, exit pathways, and references to a “$1B+ valuation pathway by 2031”, constitute forward-looking statements. These statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expressed or implied. You are cautioned not to place undue reliance on these statements, which speak only as of the date hereof. CryoChain undertakes no obligation to update or revise any forward-looking statement, whether as a result of new information, future events, or otherwise.

Not Investment, Legal, Tax, or Accounting Advice

Nothing on the Site constitutes investment, legal, tax, or accounting advice or a recommendation of any kind. You should consult your own independent professional advisors and conduct your own independent investigation, due diligence, and risk assessment before making any investment decision. References to comparable companies (including, without limitation, Lineage Logistics and Tesla, Inc.) are illustrative analogies only and are not predictions of CryoChain’s results, returns, or valuation outcomes.

Confidentiality

Certain portions of the Site, including any data room, partner portal, or gated investment materials made available to you, contain confidential and proprietary information of CryoChain and are intended solely for the named recipient. By accessing such materials you agree (i) to maintain their contents in strict confidence, (ii) to use them solely to evaluate a potential commercial or investment relationship with CryoChain, and (iii) to return or destroy them upon request. Reproduction or distribution, in whole or in part, without our prior written consent, is prohibited.

Third party video. Videos on the Site are hosted and played by YouTube, a third party service operated by Google LLC, and your viewing is also subject to the YouTube Terms of Service (youtube.com/t/terms). CryoChain is responsible only for the videos it chooses to publish on the Site. CryoChain does not control, endorse or accept any responsibility for any other content that YouTube may display or play before, during or after our videos, including advertisements, suggested or recommended videos, previews of other videos, end screens, comments or channel information. The Site uses settings intended to limit such content, such as covering the player when a video ends or is paused and stopping hover previews before a video ends, but YouTube may change how its player works at any time, and CryoChain cannot guarantee that such content will never appear. Any third party video or content you choose to watch is viewed at your own discretion, and CryoChain shall not be responsible or liable for any loss or damage arising from it.

13. Changes

We may update these Terms. We will change the date above and, for material changes, tell you in the App or by SMS or email. Continuing to use the Service after a change means you accept it.

14. Contact

CryoChain Inc. (United States) and CryoChain Ghana Ltd.
WhatsApp: message us
Or use our contact form.