Delete your CryoChain account

You can delete your CryoChain account and the personal data linked to it at any time. This page applies to the CryoChain app (com.cryochain.mobile) for farmers and buyers.

Delete it in the app (fastest)

1. Open the CryoChain app and sign in.
2. Farmers: open the Profile tab. Buyers: open the Account tab.
3. Scroll to the bottom and tap Delete account, then Yes, delete my account.

Your account is closed straight away and you are signed out.

Can’t open the app? Ask us to do it

Message us on WhatsApp from your registered phone number, or use our contact form (choose “Something else” and write “Delete my CryoChain account”, with the phone number or email on your account). We may ask you to confirm your identity, and we will complete the request within 30 days.

What is deleted

• Your name, phone number, email address and sign-in details
• Farm and delivery addresses and map locations
• Your Mobile Money payout wallet details
• Produce listings that have not yet been collected
• Your notifications and SMS history, and the text of your truck-booking chat messages

What we keep, and why

Records of payments, orders, settlements and payouts are kept for as long as tax, accounting and anti-fraud rules require. They are stripped of your name, phone, email, address and wallet details, so they no longer identify you. Produce already collected into a delivery lot stays attached to that lot, without your personal details.

When deletion is paused

If you have an unpaid or paid order, an upcoming truck booking, or a payout still being sent, the app will ask you to wait until it has settled and then try again. Driver, agent and operations staff accounts are managed by CryoChain; ask your manager or email us to have yours removed.

See our Privacy Policy for more on how we handle your data.